Electronic Monitoring Technician

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market.  For over 27 years, we have been providing our global clients with the industry’s most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services.  We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders.

General Job Description:  Electronic Monitoring Technician

A key member of the Customer Service Team, the Electronic Monitoring Technician, will report to the Senior Account Manager.  This position maintains close, continuous support of account to ensure high customer satisfaction and retention through systematic customer contact, training activities and implementation of new programs and requirements. Actively works with on-site Account Manager and Senior Account Manager to identify growth opportunities through the increased use of Track Group's continuum of products and services, as well as the day-to-day interaction with the agency's staff. Provides programmatic assistance to allow each customer to operate an effective program with high satisfaction levels. Duties and Responsibilities are subject to change upon business requirements.  This position is located in our Philadelphia, PA office, and is a hands-on financial accounting position.

Duties:

·        Daily Operations

o   Setting up offender profiles, completing schedules, establishing GeoRules

o   Activation/Installation of GPS Devices

o   Unarchiving past offenders when necessary

o   Advise in monitoring offender profiles, identifying daily alerts and providing reports to Probation Officers (if needed)

o   Remove equipment once completed on the program, deactivate/uninstall offender profile, clean and test equipment for re-use

o   Assist GPS Probation staff in day-to-day GPS related needs

o   Basic understanding of the client’s processes

o   On call for various weekend/holiday service needs

·        Inventory

o   Maintain adequate inventory of GPS devices and equipment on-site

o   Communicate with On-Site Account manager of any inventory needs

o   Triaging and Repairing malfunctioning device/cuffs

o   Photograph and return any damaged devices

o   Maintain a log of all activations and deactivations at location

·        Internal Roles

o   Work in a copacetic manner to coordinate and communicate with on-site Account Manager as a team

o   Assist with Senior Account Manager’s on-site needs

o   Identify and report opportunities, issues, and concerns

Supervisory Responsibilities:

·        None

Supervisory Responsibilities:

None

Competencies:

·        Must be a quick learner, reliable, and self-starter

·        Must be able to type at least 45 words per minute

·        Multi-task in a fast-paced environment, and navigate on computer databases such as Excel and software programs used for monitoring clients

• software programs used for monitoring clients
• In this position you will follow the holiday schedule of the client that you will be working with as discussed in your interview. 

• Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company's expense.
• Ability to contribute to a company sponsored 401(k) retirement plan with company match on your contributions.
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your career goals. Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your professional goals.

Track Group Inc is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)