What are the responsibilities and job description for the Account Manager position at Trabon Group?
The Role
At Trabon, our Account Managers are trusted partners to some of the most recognizable multi-unit restaurant and retail brands in the country. This role serves as the primary point of contact for assigned national accounts - cultivating the relationship, guiding execution, and ensuring every program is delivered with precision, consistency, and care.
You’ll work cross-functionally to bring complex, multi-location programs to life, blending strong communication, detailed project management, and a deep understanding of our print production, logistics, and technology capabilities.
What You’ll Do
• Act as the primary day-to-day contact for assigned multi-unit restaurant and retail brands, driving client satisfaction, retention, and long-term partnership
• Manage the end-to-end execution of printed and digital products, from initial data collection through final delivery
• Organize and validate program details to ensure flawless execution across all brand deployments
• Build trusted relationships with brand stakeholders through clear, proactive, and responsive communication
• Collaborate with internal teams - including estimating, software development, prepress, pressroom, bindery, warehouse, and shipping—to deliver on timelines and expectations
• Lead project planning with internal stakeholders to meet or exceed client goals
• Perform multi-stage quality control, including proof reviews, production approvals, data accuracy, and other misc. fact-checking
• Prepare accurate invoicing for all chargeable products and services
• Follow established workflows and processes, providing clear instructions to internal teams to keep projects moving smoothly
• Maintain an ultra-responsive mindset for both client and internal communications
What You Bring
• Bachelor’s degree preferred
• Strong computer proficiency, including Excel, Outlook, Word, and Adobe Professional
• Two to Five years of account management experience preferred
• Excellent written and verbal communication skills
• Strong attention to detail with the ability to analyze issues and solve problems efficiently
• Comfortable learning, understanding, and confidently articulating Trabon’s proprietary software solutions
• Ability to manage multiple projects in a fast-paced, deadline-driven environment
Work Environment
• Full-time position
• In-office attendance is expected initially for training, potential for long-term hybrid flexibility
• Office is located in Kansas City, MO 64131
Benefits & Perks
• 401(k) with company match
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• Life and disability insurance
• Paid time off
Why Trabon
Trabon is where big-brand complexity meets smart execution. We help multi-location brands scale with confidence, powered by a team that collaborates, solves fast, and genuinely enjoys doing great work together.
Trabon is an Equal Opportunity Employer and is proud to foster a diverse and inclusive workplace