Aging & Disabilities Program Coordinator (from your home office)

TRA (formerly WestFair Rides), a fast-growing nonprofit provider of volunteer medical transportation for older adults and of referral to community aging in place resources, is hiring an Aging & Disabilities Program Coordinator. Working out of their home offices, our Aging & Disabilities Program Coordinators ensure smooth daily operation of the TRA Call Center, linking older adults and adults with low vision with rides to medical appointments in Westchester, Putnam, and southwest Fairfield County, CT. When TRA volunteers cannot provide the rides, coordinators refer to other organizations and services. TRA coordinators also provide free information and referral to services for older adults and adults with disabilities throughout the lower/mid-Hudson Valley region.When not responding to callers, the coordinators:• Share responsibility for maintaining the accuracy and timeliness of information in the referral database• Help to recruit additional referral partners• If Spanish-speaking, assist Spanish-speaking callers• Assist the Manager of Volunteers to ensure that driver credentials are currentEssential Duties and Responsibilities:Communications• Ensure that callers feel welcomed and appreciated when they call the office, with the goal of sustaining their interest and enthusiasm in the program. For example, answer the phone within agreed-upon number of rings and returns calls within a desired number of minutes• Be available for troubleshooting throughout assigned times• Provide information to callers about alternative ride resources and other aging in place resources for older adults, their families and caregivers• Communicate regularly with referral partners on the TRA Resource HubDatabase and Trip Management• Help to maintain a database of community resources for older adults and adults with disabilities• Monitor the volunteer management platform to ensure that upcoming trips are covered and that trip details are relayed to volunteers and riders• Ensure that ride requests are filled and confirmed at least one day before the ride• Assign TRA vehicles & backup livery services when there is no volunteer to cover rides• Maintain a current database of volunteer driver information, including renewals of insurance policies and driver licensesGeneral and reporting• Provide thoughtful and on-going recommendations to improve and expand the program• Implement change in procedures as updated and approved by the Director of the Call Center• Assist in other program areas when necessary Qualifications Required:Personal qualities• Languages: Bi-lingual Spanish/English desired• Interest in the needs and well-being of older adults and adults with disabilities and their caregivers• Excellent organizational, interpersonal, and communication skills• Self-motivated and self-directed, as most of the work will be done from his/her home office• Ability to treat each client, volunteer, staff team member and members of the public with dignity and respect• Experience working with Westchester County older adults and the resources available for themTechnology• Excellent computer skills in MSWord, Excel, Outlook, e-mail and messaging• Willingness/ability to master AssistedRides, the TRA volunteer ride management information system, and VisionLink, the resource information and referral systemEducation & training• Bachelor’s degree required in social work, public health, community organizing, or similar program• Willingness to obtain Inform USA Aging & Disabilities Certification at TRA expense within 3 months of hireHome office: Furnished home office with broadband internet connectionSalary and Benefits· Minimum $40,000 to Maximum $60,000, depending on experience and credentials· Health Insurance· 401KPhysical Demands• Sitting/standing, viewing computer screen, and using the keyboard for extended periods• Ability to drive to business meetings and events · For more information call 914-764-3533 or go to https://my-TRA.org· Deadline: 12/20/2025· Start date: As soon as possibleCompany DescriptionTRA (formerly WestFair Rides) is a fast-growing nonprofit provider of volunteer medical transportation for older adults and adults with low vision. plus information and referral to aging in place resources. Working out of their home offices, our team members communicate regularly via telephone, online, and community meetings.

Salary : $40,000 - $60,000