What are the responsibilities and job description for the Customer Service Coordinator - Bilingual (Mandarin) position at TQL?
About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.
What’s in it for you:
-
Comprehensive benefits package
- Health, dental and vision coverage
- 401(k) with company match
- Perks including employee discounts, financial wellness planning, tuition reimbursement and more
- Advancement opportunities with structured career paths
- Employee referral bonus opportunities
- Certified Great Place to Work with 900 lifetime workplace award wins
What you’ll be doing:
- Become the subject matter expert on all administrative tasks related to your aligned account(s)
- Document and manage all tasks in our internal systems
- Schedule appointments and help coordinate shipments from pickup to delivery
- Help resolve shipping issues with a high level of professionalism
- Provide excellent customer service to internal and external stakeholders
- Support with billing and payment processing as needed
What you need:
- 1 year customer service experience preferred
- Fluent in English and Mandarin
- Hall of fame work ethic with a history of excellent attendance
- Strong verbal communication skills – face to face and over the phone
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Ability to take ownership of responsibilities and see tasks through completion
Where you'll be: 200 Regency Executive Park Dr., Charlotte, NC 28217
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off