Keyholder

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experience, and service that goes the extra mile—creating a space that sparks joy with every visit.

Position Overview: Keyholders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again

• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
• Continually train and coach associates on GUEST service behaviors and assigned tasks
• Demonstrate desire to participate in training and development utilizing all training resources available
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Uphold store maintenance and cleanliness standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
• Assist with all other related tasks as directed within assigned time frame
• Comply with all company policies and procedures

JOB REQUIREMENTS:

• Previous experience and leadership work in specialty retail is preferred
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Demonstrate an ability to multitask while being attentive to customers
• Proficient in using Microsoft Office and POS Systems
• Ability to work well and be a leader in a team environment
• Ability to be mobile on a sales floor for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting.