Enrollment Coordinator

Job Title: Enrollment Coordinator

Hours: Monday - Friday; 8am - 5pm (Onsite)

Who are we looking for?

We’re looking for a customer-focused, highly organized Enrollment Coordinator who thrives as the first point of contact for prospective families. The ideal candidate is warm, responsive, and confident managing high-volume inbound communications (calls, chats, texts, emails, and social media), qualifying leads, scheduling consultations, and supporting a smooth new patient enrollment into the Tolerance Induction Program. The ideal candidate will possess a foundational understanding of medical terminology, appointment scheduling, and insurance and billing language.

Duties and Responsibilities:

• Answer the main phone line and transfer calls to the appropriate department or phone tree.

• Answer basic questions from current and prospective leads.

• Follow up with leads who attended webinars and send consultation call scheduling requests.

• Follow up with leads who have missed or canceled consultation calls, sending a rescheduling request once a week for three weeks before marking as unresponsive.

• Take notes from leads requesting to speak with their Enrollment Specialist, Financial & Scheduling Counselor, or Onboarding Specialist, inform the appropriate team member, and assist with scheduling a callback.

• Schedule consultation calls over the phone.

• Fill out enrollment forms over the phone with leads and send forms via text.

• Reschedule consultation and insurance calls via phone, email, or text.

• Verify and qualify leads before assigning them to an Enrollment Specialist.

• Update lead profiles in CRM and ensure ≥ 95% accuracy in data entry.

• Delegate and assign tickets to the correct department or Enrollment Specialist, ensuring they are tagged to the correct lead profile.

• Manage the More Information Pipeline to ensure qualified leads are transitioned efficiently.

Qualifications: 

• Education: High school diploma or equivalent required.
• Experience: 2 years of experience in patient onboarding, medical scheduling, or a similar healthcare role.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in CRM systems, patient portals, and scheduling software (e.g., HubSpot, EHR).
• Comfortable with virtual communication tools (chat, email, social media).
• Collaborative mindset with an ability to work independently and in a team setting.

Employee Benefits

We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities.

About Us:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why Join FAI?

The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission.

With over 180 employees, Our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals.  At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference.

Physical requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances).

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Direct reports:
N/A

The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.