What are the responsibilities and job description for the Guest Service Representative position at TPI Hospitality?
Guest Service Representative – Full-Time
Residence Inn by Marriott – Roseville, MN
Pay: $15.50/hr to $17.50/hr (based on experience)
Shifts: 7am–3pm OR 3pm–11pm (alternating days, not both in one day)
Join Our Team at a Top-Rated Hotel!
We're looking for a friendly, dependable, and service-focused individual to join our front desk team at the Residence Inn in Roseville. This is more than a job — it’s a chance to be part of something special at a property that values teamwork, professionalism, and guest satisfaction.
What You’ll Do:
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Greet and assist guests with check-in/check-out
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Handle guest requests and resolve issues with a positive attitude
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Provide local recommendations and support to enhance the guest experience
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Ensure front desk operations run smoothly and efficiently
What We’re Looking For:
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Availability to work a rotating schedule (7am–3pm some days, 3pm–11pm on others)
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Excellent communication and customer service skills
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Dependability and strong attention to detail
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A team player who thrives in a fast-paced environment
Why Join Us?
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Fun, professional atmosphere
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Strong team culture
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Opportunity to grow within TPI Hospitality
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Training and support to help you succeed
Take a moment to learn more about who we are by watching our TPI Hospitality Welcome Video:
https://www.youtube.com/watch?v=qzZZN2oefX4
Ready to bring your energy and passion to our team? Apply today!
We all matter. We all make a difference. We are TPI.
TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 40 hotels and restaurants throughout Minnesota and Florida. Our brands include Hilton, Marriott, Margaritaville, Holiday Inn, and more. TPI believes in serving our guests, coworkers, and communities to create win-win outcomes.
The Guest Service Representative position offers an opportunity to work alongside a group of passionate, energetic people who are all empowered to do whatever it takes to deliver an exceptional guest experience. The ideal candidate for this position will be an excellent communicator, using empathy and compassion to create memorable experiences for their guests and coworkers.
Chosen as Minnesota’s Best Place to Work:
- We are focused on growing your career…just ask our Chief Financial Officer who started with TPI as a Guest Service Representative.
- Empowerment to create success for yourself and those around you
- With over 40 hotels and restaurants located throughout Minnesota and Florida, TPI associates have more opportunities for advancement
What’s in it for you?
- Travel the world – associate rate hotel discounts worldwide
- Free language classes – expand your connections with others
- Health & Dental Insurance Benefits – because life happens
- 401 K retirement plan with a 50% company match – invest in your future
- Schedule flexibility – because we all have busy lives
- Paid vacation – see you on the beach!
- Paid volunteer time - make a difference in your community
- Mentorship program – strive for more
We all matter. We all make a difference. Are you ready?
Salary : $16 - $18
