What are the responsibilities and job description for the Customer Service Rep position at TPH?
Customer Service Representative
Reporting To: Dealer Services Warehouse Manager
Direct Reports: No
Status: Full-Time
Exempt/Non-Exempt: Non-Exempt
Division: Store Operations
Job Purpose:
The Customer Service Representative will be responsible for the management of high volume incoming sales inquiries and helping customers with their purchases. This is a sales job, the expectation of this position is to hit your assigned sales quota on a daily, weekly, and monthly target.
Key Job Responsibilities:
- Answer high volume incoming calls
- Answer customer’s automotive parts questions
- Enter orders promptly and accurately
- Assist customers with quotes
- Properly greet and thank customer for calling
Requirements:
- ASE Certification is preferred
- Must have availability Monday thru Saturday 7:30am to 6:30pm
- Knowledge of Auto Parts or the automotive industry is preferred
- Experience in Auto parts sales is a plus
- Bilingual with English and Spanish is preferred
- Must maintain a professional appearance at all work times
Benefits: We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):
- Medical
- Dental
- Vision
- Life insurance
- 401k, paid time off
- Opportunities for advancement
Environmental/Occupational Health and Physical Requirements:
Typical 9-hour workday, employees are expected to adapt to a fast-paced work enviornment and have the capacity to spend extended periods at a computer. Occassional lifting of 50lbs or more may be necessary to fulfill job responsbilities. All work environments should be kept clean, orderly and in a sanitary condition. Employees are responsible for ensuring all passageways, storerooms, floors, counters and restrooms, especially keeping their personal work area clean. Before end of shift each employee should review the entire workplace and put away unused materials/supplies and clear trash. Employees should also report any work hazards immediately upon discovery.
XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment is contingent upon a successful background check and drug screen that meets the Company’s guidelines for employment.