Import/Export Freight Coordinator

SUMMARY

The Import/Export Freight Coordinator supports daily international shipping operations by organizing documentation, coordinating with carriers and customers, and ensuring shipments move efficiently, accurately, and in full compliance with applicable trade regulations. This role is well suited to a detail-oriented professional early in their logistics career who thrives in a fast-paced, deadline-driven environment.

DUTIES AND RESPONSIBILITIES

• Coordinate import and export shipments from booking through final delivery.
• Prepare, review, and maintain all required shipping documentation, including bills of lading (BOLs), commercial invoices, packing lists, and certificates of origin.
• Communicate with carriers, freight forwarders, customs brokers, and internal teams to ensure the timely movement of goods.
• Track and trace shipments; proactively identify and resolve delays or exceptions.
• Ensure compliance with U.S. Customs requirements, international trade regulations, and company policies.
• Maintain accurate shipment records in internal ERP/TMS systems.
• Provide timely status updates to customers and internal stakeholders.
• Assist with rate requests, quotes, and carrier scheduling.
• Support continuous improvement initiatives within the Logistics department.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

SKILLS / QUALIFICATIONS

• High school diploma or general education degree (GED) required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
• One (1) to five (5) years of related experience in import/export operations, freight forwarding, logistics, or supply chain; or an equivalent combination of education and experience.
• Strong organizational skills with the ability to manage multiple shipments and competing deadlines.
• Exceptional attention to detail and accuracy in documentation.
• Working knowledge of international shipping terms (Incoterms), customs processes, and trade compliance — or a demonstrated willingness to learn.
• Strong written and verbal communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Certificates, licenses, and registrations: None required. Customs or trade-compliance training/certification (e.g., HTS classification, AES filing) preferred.
• Computer skills required: Microsoft Office Suite (Excel, Outlook, Word) and Inventory Software; experience with ERP and/or Transportation Management Systems (TMS) preferred.

COMPETENCIES

• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and upholds organizational values.
• Communication – Writes and speaks clearly and informatively; edits work for spelling and grammar; reads and interprets written information; listens and gets clarification.
• Customer Service – Responds promptly to customer needs; manages difficult or emotional situations; solicits feedback to improve service; meets commitments.
• Planning / Organizing – Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Continually required to sit and work at a computer workstation for extended periods of time.
• Continually required to utilize hand and finger dexterity (keyboard and mouse use).
• Frequently required to communicate by telephone, email, and video conference.
• Occasionally required to stand, walk, reach with arms and hands, and bend.
• Usually works indoors in a climate-controlled office or remote home-office environment.
• Occasionally required to lift and/or move up to 10 pounds.
• Specialized equipment, machines, or vehicles used: Standard office equipment, including computer, telephone, and related peripherals.