What are the responsibilities and job description for the Sales Mgr position at TPG Hotels and Resorts?
Key Responsibilities
Sales & Revenue Generation
Education
Sales & Revenue Generation
- Proactively identify, solicit, and secure new business opportunities to achieve and exceed revenue goals.
- Manage a defined portfolio of accounts across segments such as Corporate, SMERF, Leisure, Government, or Travel Trade (as assigned).
- Develop and execute strategic sales plans aligned with hotel and Marriott International revenue objectives.
- Conduct regular sales calls, site inspections, client presentations, and networking activities.
- Negotiate rates, contracts, and terms in line with hotel pricing strategies and brand guidelines.
- Build and maintain strong, long-term relationships with key decision-makers and stakeholders.
- Understand client needs and provide tailored solutions using Marriott’s full range of products and services.
- Ensure seamless handover of confirmed business to Events, Operations, and Revenue teams.
- Monitor account performance and identify opportunities for upselling and cross-selling.
- Analyze market trends, competitor activity, and customer behavior to identify growth opportunities.
- Participate in forecasting, budgeting, and revenue planning processes.
- Maintain accurate and up-to-date sales activity records using Marriott’s CRM and sales systems (e.g., CI/TY, Salesforce, or equivalent).
- Work closely with Revenue Management, Marketing, Events, and Operations teams to optimize overall hotel performance.
- Participate in weekly sales meetings, strategy sessions, and brand-driven initiatives.
- Support hotel-wide promotional campaigns and Marriott Bonvoy loyalty initiatives.
- Represent Marriott International in a professional, ethical, and brand-consistent manner at all times.
- Ensure all sales activities comply with Marriott brand standards, policies, and procedures.
- Deliver exceptional customer service and uphold Marriott’s commitment to putting people first.
- Achievement of individual and hotel revenue targets
- Room nights and total revenue generated
- Account retention and growth
- Conversion rate of leads and RFPs
- Customer satisfaction and loyalty metrics
Education
- Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
- Minimum 2–5 years of sales experience in the hospitality industry, preferably within an international hotel brand.
- Prior experience with corporate, SMERF, or group sales is highly desirable.
- Experience working with CRM systems and sales reporting tools.
- Strong negotiation, presentation, and communication skills
- Proven ability to build and maintain client relationships
- Results-driven with strong commercial acumen
- Excellent organizational and time-management skills
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in MS Office; experience with Marriott sales systems is an advantage
- High level of professionalism and integrity
- Customer-focused mindset aligned with Marriott’s service culture
- Proactive, self-motivated, and resilient
- Adaptable and open to continuous learning