What are the responsibilities and job description for the Tech Support & Compliance Analyst position at tpcengineeringholdingsllc?
Position Summary
The IT Tech Support & Compliance Analyst is responsible for providing day-to-day technical support to end users while ensuring the organization maintains compliance with applicable IT standards, regulations, and internal policies. This role blends hands-on troubleshooting with documentation, auditing, and process improvement to support a secure and efficient IT environment.
Minimum Qualifications
Education:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience:
- 2–5 years of experience in IT support, systems administration, or similar role, preferably within a manufacturing or industrial environment.
Knowledge:
- Strong understanding of manufacturing processes and business systems.
- Proven experience in IT infrastructure management, systems integration, and cybersecurity.
Skills:
- Excellent communication, and problem-solving skills.
- Strong knowledge of Windows operating systems and desktop support
- Familiarity with Microsoft 365, Active Directory, and basic networking
- Experience with ticketing systems and remote support tools
- High attention to detail, especially with documentation and compliance tasks
- Ability to manage multiple priorities and work independently
- Understanding of cybersecurity fundamentals and access control
Job Responsibilities
Technical Support
- Provide Tier 1 and Tier 2 support for hardware, software, and network issues
- Respond to helpdesk tickets, troubleshoot problems, and resolve in a timely manner
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support Microsoft 365, email systems, and business applications
- Assist with onboarding/offboarding employees (account setup, access control, equipment provisioning)
- Maintain IT asset inventory and documentation
Compliance & Security
- Support IT compliance initiatives
- Assist in maintaining and updating IT policies, procedures, and documentation
- Participate in internal and external audits by gathering evidence and responding to requests
- Monitor user access and permissions to ensure proper controls are in place
- Help enforce cybersecurity best practices, including password policies, MFA, and endpoint protection
- Track and remediate compliance gaps or vulnerabilities
Systems & Process Improvement
- Identify recurring technical issues and recommend long-term solutions
- Assist in system updates, patching, and maintenance schedules
- Contribute to continuous improvement of IT processes and documentation
- Support backup, disaster recovery, and business continuity efforts
Internal and External Relationships
This position interacts with many internal departments including Production, Quality and regularly. External relationships include vendors and suppliers.
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand as needed. This position requires the ability to lift up to ten (10) lbs. The noise level in the work environment is usually quiet.
About 603 Manufacturing
Located in Hudson, NH, 603 Manufacturing, a Trexon company, opened for business in 1998. We are an awarded manufacturer of cable assemblies and electro-mechanical assemblies. 603 Manufacturing is truly a diversified contract manufacturer, servicing the Defense, Aerospace, Industrial, Medical & Commercial industries. We offer a comprehensive benefit package including a 9/80 work schedule.
603 Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 603 Manufacturing is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.