Server

DEPARTMENT: Food & Beverage

SUPERVISOR: Food & Beverage Director

CLASSIFICATION: Hourly, Non-Exempt, Seasonal, Part-Time, Potential to Full-Time

PAY: $12.14/hr plus tips

REQUIRED

• Pass criminal background check
• High School Diploma or equivalent education
• Arrive at work on time (shifts may include weekends and holidays)
• Effective communication skills
• Customer service skills
• Positive attitude

QUALIFICATIONS

• At Least 2 Years Serving Experience
• General Math Skills
• Resolving Conflict

PURPOSE

Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. Your goal should be to provide high-quality service that will help us maintain and attract customers.

JOB RESPONSIBILITIES

• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to stand, walk, sit, kneel, use hands to handle or feel and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

Examples of professional conduct include, but are not limited to, having regular attendance and reports to work on time, be a fast learner, are able to follow directions, can interact with co-workers and work as a team, be a self-starter, possess great organizational skills, demonstrate poise and empathy, exhibit dependability and professionalism, be able to effectively delegate and follow up, have attention to detail, understand and follow posted rules and procedures, have a genuine concern for others, be service orientated and take initiative.