Front of House Team Member: Server, Food Runner, Host

Pay: $12.14 - $16.00 per hour

Job description:

DEPARTMENT: Food & Beverage

CLASSIFICATION: Hourly, Non-Exempt, Seasonal, Part-Time, Potential to Full-Time

PAY RANGE: Server: $12.14, Host: $15.16, Food Runner: $16.00

REQUIRED FOR ALL POSITIONS

• Pass criminal background check
• High School Diploma or equivalent education
• Arrive at work on time (shifts may include weekends and holidays)
• Effective communication skills
• Customer service skills
• Positive attitude

SERVER

QUALIFICATIONS

• At Least 2 Years Serving Experience
• General Math Skills
• Resolving Conflict

PURPOSE

Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. Your goal should be to provide high-quality service that will help us maintain and attract customers.

JOB RESPONSIBILITIES

• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

FOOD RUNNER

QUALIFICATIONS

• Basic knowledge of food and beverage service operational procedures that would normally be acquired through at least 6 months previous similar experience.

PURPOSE

Food runners communicate orders and with expeditor to ensure orders are complete, that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible before running to the appropriate table or bar seat.

JOB RESPONSIBILITIES

• Food runners must be safety conscious and in compliance with all laws concerning the safety of others.
• Requires a friendly, highly self-motivated individual who can work with minimal supervision.
• Make sure orders are delivered in a timely manner, so that all orders for a table are ready at the same time.
• Ensure that once food is cooked, it is run to the table while it's warm and ready.
• Tell servers when the kitchen is out of a particular menu item.
• Perform daily cleaning tasks assigned by supervisor.
• Must be able to work effectively in a fast-paced environment.
• Friendly demeanor with a sense of urgency.

HOST

QUALIFICATIONS

• Basic knowledge of food and beverage service operational procedures that would normally be acquired through at least 6 months previous similar experience.
• Willing to cross-train on different positions

PURPOSE

The Host/Hostess greets all players, members, and guests upon arrival to the dining area. Making members and guests feel welcome and expeditiously escorting all players, members, and guests to tables to ensure expedient, quality service.

JOB RESPONSIBILITIES

• Greet all arriving players, members and guests at assigned station in a pleasant manner, making them feel welcome and at ease
• Escort all arriving players, members and guests to their desired dining location, present menus and inform them of who their server will be
• Promptly notify servers of newly seated tables to ensure prompt service to guests. Maintain constant contact with servers to ensure they are not behind and are able to provide the expected service level to all guests
• Continually assess the dining room and make sure the seating chart is accurate based on open tables
• Schedule dining reservations and arrange special services for players, members and guests as requested.
• Check voicemails to assure all reservations have been properly recorded and with complete guest information.
• Take to-go orders accurately and relay to bartender to input in the POS system
• Know lunch & dinner menus to ensure you are able to answer all guest questions.
• Ensure that workstations are neat, clean, and properly set according to TPC standards, including podium, doorways, and dining room entryways. Participate in the continuous cleaning and up-keep of all Food and Beverage areas
• Keep the station always stocked with required supplies. Inspect all menus and ensure that all are current, clean and in good condition
• Bid a fond farewell to all departing players, members, and guests thanking them for their visit. Inquire as to how their visit was and ask them to return
• Advise supervisor of any special guests and department heads dining in restaurant
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved
• Attend pre-shift meetings as requested by the supervisory staff.
• Understands members and guests' comments and complaints and forwards that information immediately to supervisor
• Assist serving staff with table maintenance pre-cleaning, cleaning and resetting
• Complete daily assigned side-work
• Special projects or other duties as assigned
• Come to work with a smile, your full work uniform, a positive attitude and a willingness to give us your all.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to stand, walk, sit, kneel, use hands to handle or feel and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

Examples of professional conduct include, but are not limited to, having regular attendance and reports to work on time, be a fast learner, are able to follow directions, can interact with co-workers and work as a team, be a self-starter, possess great organizational skills, demonstrate poise and empathy, exhibit dependability and professionalism, be able to effectively delegate and follow up, have attention to detail, understand and follow posted rules and procedures, have a genuine concern for others, be service orientated and take initiative.

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person