Director of Service Operations - Mechanical

The Director of Service is responsible for overseeing the mechanical service division, which includes HVAC, plumbing, piping, and preventive maintenance operations. This leadership role ensures the efficient delivery of service contracts, emergency response, and repair work, while driving customer satisfaction, operational excellence, and profitability. The Director of Service develops strategic initiatives, manages service teams, and fosters client relationships to expand the company’s service portfolio and support long-term growth.

Job Duties and Responsibilities

• Provide strategic leadership and overall management of the mechanical service division.

• Develop and implement business plans, budgets, and performance goals for service operations.

• Oversee service contracts, maintenance agreements, repair projects, and emergency response.

• Ensure compliance with safety standards, regulatory requirements, and company policies.

• Lead, mentor, and develop service managers, technicians, and support staff.

• Build and maintain strong client relationships to drive customer satisfaction and repeat business.

• Identify new service opportunities and collaborate with business development teams to grow market share.

• Manage financial performance, including forecasting, cost control, and profitability.

• Monitor KPIs and operational performance metrics to ensure efficiency and quality.

• Resolve escalated client issues and ensure timely, effective solutions.

• Collaborate with other company leaders to align service operations with overall business objectives.

Qualifications / Requirements

• 8–10 years of progressive leadership experience in mechanical service, HVAC, or related construction industry.

• Strong understanding of mechanical systems (HVAC, plumbing, piping) and service operations.

• Proven track record of managing service contracts, customer relationships, and technical teams.

• Financial management experience, including budgeting, forecasting, and P&L responsibility.

• Excellent leadership, organizational, and communication skills.

• Ability to manage multiple priorities and drive results in a fast-paced environment.

• Strong client service orientation with the ability to resolve issues effectively.

Education

• Bachelor’s degree in Mechanical Engineering, Construction Management, Business Administration, or related field required.

• Master’s degree or relevant certifications (PE, PMP, LEED AP, HVAC-specific certifications)

preferred.

Job Skills Needed

• Strategic planning and business development.

• In-depth knowledge of mechanical systems and service operations.

• Financial management, P&L oversight, and profitability analysis.

• Contract negotiation and administration.

• Team leadership, mentoring, and workforce development.

• Customer relationship management and client retention.

• Problem-solving, decision-making, and conflict resolution.

• Strong communication, presentation, and organizational skills.

• Commitment to safety, quality, and operational excellence.

Job Type: Full-time

Work Location: In person