What are the responsibilities and job description for the Cybersecurity Support Specialist (Bilingual Japanese) position at Toyota Tsusho Systems US, Inc.?
Essential Functions:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies:
- Manage and triage incoming client inquiries; track them through resolution
- Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses
- Serve as a primary interface for customers (internal/external) on cybersecurity-related topics
- Understand customer requirements, and pain points to align security solutions with business needs
- Lead or support customer discussions, status updates, and incident briefings in both English and Japanese
- Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies
- Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality
- Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies
- Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions
- Maintain and support security compliance aligned with global and local security standards
- Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes
- Support Japan affiliates roll out new security tools and support existing tools
- Identify opportunities for process improvement, and work with the team in implementing changes
- Conduct regular communication and assist with members' root cause analysis and implementation of Kaizen
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies:
- Act with integrity and professionalism
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict resolution skills
- Excellent organizational skills, attention to detail
- Ability to prioritize tasks and to delegate them when appropriate
- Problem Solving/Analysis skills
- Proficient with Microsoft Office Suite
- Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information
- College degree
- 3-5 years of experience in a technical position, prior experience as a Technical Lead is a plus
- Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, technical advisory)
- Ability to translate technical cybersecurity topics into clear, business-oriented communication for non-technical audiences
- Bilingual Japanese and English
- Experienced in working directly with clients and managing supplier relationships
- Strong analytical, problem-solving, and communication skills
- Foundational knowledge of cybersecurity, networking, or IT support (CompTIA Security , Network , or equivalent coursework is a plus)
- Prior experience working between US and Japan business environments
- Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)