What are the responsibilities and job description for the Service Drive Manager position at Toyota of Rockwall?
Toyota of Rockwall is seeking a highly motivated and proactive individual with excellent interpersonal skills and a genuine passion for interacting with people. This role is ideal for someone who thrives on creating positive customer experiences and contributes to fostering a welcoming and enjoyable atmosphere.
We welcome candidates with varying levels of experience, as we believe that individuals who possess the right qualities and are eager to contribute to the Toyota of Rockwall family can excel in this position.
Responsibilities:
- Setting and monitoring service goals and budgets
- Hiring, training, and supervising service staff including technicians and advisors
- Ensure world class customer satisfaction
- Developing and implementing service policies and procedures
- Coordinating with manufacturers, vendors, and suppliers
- Handling customer complaints and resolving issues
- Ensuring compliance with safety and environmental regulations
- Evaluating and improving service performance and efficiency
About the Company
The Jackson Automotive Group is a family owned and operated business since 2008. Toyota of Rockwall, TX is their very first dealership, and we take pride in being the first Gold LEED Certified Dealership in the nation. From finance to service, every part of our dealership is optimized to run as efficiently and eco-friendly as possible to minimize our carbon footprint.
As a dealership, we are unwavering in our commitment to actively engage and contribute to the Rockwall community. Toyota of Rockwall proudly partners with Rockwall ISD for food drives and actively awards grants to local non-profit organizations in collaboration with Toyota Motor Sales. These initiatives demonstrate our dedication to making a tangible and positive impact on the community we serve. Through these partnerships and initiatives, we strive to foster a stronger and more compassionate community for everyone involved.
