What are the responsibilities and job description for the Collision Center CSR / Body Shop position at Toyota of Orlando?
This administrative position provides primary administrative support for the Body Shop Director and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.
Job Responsibilities:
Job Responsibilities:
- Screen and route written, electronic mail and telephone calls, both internal & external
- Set appointments, open and manage repair orders, create invoices and close them
- Create and manage files in our (CCC) estimating system
- Update customers throughout the repair process
- Responsible for the Accounts Payables and Receivables for the department
- Answer multiple phone lines in a courteous and professional manner
- Greet customers as they enter the collision center
- Data entry
- Assist with other administrative duties as needed
- Strong verbal and communication skills
- Knowledge in MS Office Applications (Word, Excel, Outlook)
- Attention to detail
- Flexible hours
- Excellent phone etiquette and customer service skills
- Professional appearance a must
- Friendly and courtesy disposition
- Previous experience with CCC and Reynolds & Reynolds, preferred
- Experience in a dealership environment or Collision Center helpful but not mandatory
- Self-starter
- Provide exceptional customer service to both internal and external customers
- Effectively communicate and collaborate with fellow employees
- Ability to multi-task