What are the responsibilities and job description for the Service BDC Agent | High Call Volume Customer Service | Call Center Exp Preferred position at Toyota of Hollywood?
The Craig Zinn Automotive Group is a renowned automobile dealership group serving South Florida, offering services such as auto sales, leasing, rental, financing, repairs, and more.
It operates several factory-authorized dealers, including Toyota of Hollywood, Lexus of Pembroke Pines, Acura of Pembroke Pines, Lexus of North Miami, and Subaru of Pembroke Pines.
The company places a strong emphasis on quality, honesty, and integrity, valuing excellence in personal and business relationships as key pillars of its success.
With a customer-centric approach, Craig Zinn Automotive Group aims to provide a comprehensive and superior automotive experience.
Toyota of Hollywood is actively looking to add to their Service BDC Department Team! Looking for exhilarated personalities, positive attitudes, and team players.
As a representative for the BDC Service Department you identify sales leads among new and existing customers as well as maintain client relationships. This is a call center position where duties include answering inbound calls, setting appointments, as well as outbound follow-up calls.
Ideal candidates:
- Strong phone and customer service skills
- Reliable attendance and professionalism
- Comfortable handling high call volume
- Sales or call center experience preferred
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Full professional proficiency in English and Spanish
- Able to make 200 outbound calls per day
- Experienced using Xtime or Volie (preferred)
- Possesses a strong customer service and phone room background
- Proficient with Google Sheets and Microsoft Excel
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to work well in a team environment.
- Must possess strong customer service skills.
- Bilingual fluency
Education and/or Experience
- A high school diploma or equivalent required.
- Prior sales, call center, internet department or BDC experience required.
- Retail experience preferred.
- Automotive industry experience preferred.
- Phone skills fluency required.
- Must possess a valid driver’s license.
- Communicates effectively by phone, in person, and in writing.
- Ability to thrive in a fast paced, high transactional sales environment.
- Ability to build rapport over the phone and in person.
- Organizes work effectively, prioritizes objectives, and exercises independent judgment.
- Basic knowledge of internet software; order processing systems; inventory software and spreadsheet software.
- Available to work weekdays and weekends
- Flexible for either the 11 AM–8 PM (evening) or 9 AM–6 PM (morning) shift
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Service BDC: 2 years (Required)
Work Location: In person