What are the responsibilities and job description for the Service Business Development Center Agent position at Toyota of Erie?
Service Business Development Center Agent
Preston Auto Group is seeking a friendly, energetic Automotive Service BDC Representative to join our Service Concierge Team. Previous experience is preferred but not required.
As a Service BDC Agent, you're the first voice and often the first impression customers have of our dealership. You'll handle every incoming call, text, and email for our Service Departments, keep detailed notes on every interaction, and proactively reach out to guests who are due for maintenance or safety recalls. Success in this role means hitting call and appointment goals while delivering above-and-beyond service on every contact.
Responsibilities
- Handle all incoming phone calls, text messages, and emails for our Service Departments
- Confirm guest appointments
- Maintain and update guest personal and vehicle information
- Work with customers in a professional, well-spoken manner
- Proactively call customers to schedule appointments for overdue maintenance
- Proactively call customers to schedule appointments for safety recalls
- Meet and exceed all phone call, appointment, and appointment show-ratio goals
- Log all phone calls and appointments in BDC Tracker and log call notes in XTime
- Follow BDC scripts and guidelines on calls and emails
Requirements
- High school diploma or equivalent
- Prior sales, customer service, or automotive experience preferred
- Excellent phone skills with clear, distinct speech
- Strong organizational skills and detailed note-taking ability
- Goal-driven with a high level of honesty and integrity
- Team player with a strong will to win
- CDK and XTime knowledge a plus
- Bilingual (Spanish) a plus
Benefits
- Health, Dental & Vision Insurance
- 401K with Employer Match
- Paid Uniforms
- Paid Time Off
- Paid Training
- Employee Pricing on New Vehicles
- Free Access to the Preston Auto Fitness Center
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Salary : $15