What are the responsibilities and job description for the Service Call Center Appointment Rep position at Toyota of Deerfield Beach?
What We’re Looking For
Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!
Responsibilities
Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!
Responsibilities
- Answer BDC calls promptly to answer questions and schedule appointments accordingly
- Communicate with Service BDC customers via phone, email, and text message
- Schedule appointments for service customers in accordance with Service Advisor schedules
- Review previous service history and offer new promotions for next service
- Answer calls professionally and transfer calls if needed to correct department or person
- Responsible for answering inbound calls and making outbound calls to meet appointment goals
- Will train right candidate on Toyota service and programs
- This role interacts will multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)
- High school diploma or general education degree (GED)
- Must be comfortable working in front of a computer and on the phone
- Must be able to work with scripts and defined processes
- Previous call center or automotive experience is a PLUS!
- Bi-Lingual is a PLUS!
- This role is FULL TIME and HOURLY - with a Monthly BONUS
- Must be available to work Saturday, Closed on Sunday
Salary : $14 - $19