Service Coordinator

At Toyota Material Handling Pennwest, we're dedicated to understanding your goals—both short-term and long-term. We work closely with our customers to deliver tailored solutions across every area of their business, supporting your growth and sharing our knowledge every step of the way. With seven locations across the region and a history of excellence, we provide our customers with the best service and quality equipment available.

We are hiring for a Service Coordinator!

What You'll Do

• Receive service calls from customers.
• Process work orders utilizing the current business management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Maintain an accurate database.
• Provides support for technicians to obtain maximum efficiency.
• Process warranty claims.
• Track technicians time weekly through reports and verify that all time was billed.
• Receive, review, and challenge paperwork.
• Complete installation reports for all new equipment.
• Issue purchase order numbers to vendors as needed.
• Support policies and procedures of the computer system and the company.
• Order and follow up on parts issues for technicians.
• Coordinate service with subcontractors at customer location.
• Arrange freight for service and support equipment and materials.
• Prepare customer quotes needed from field service technicians.
• Additional duties as required or assigned.

What You'll Need

• High School Diploma or equivalent
• Minimum 2 years' experience in customer service
• Billing experience preferred
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs

Benefits of working at PennWest

• Generous PTO and 8 paid holidays
• 401(k) w/ match
• Comprehensive medical benefits, dental plans, and vision coverage
• Opportunities for advancement and ongoing professional development