Parts Coordinator

Job Title: Parts Coordinator
Department: Parts
FLSA Status: Non-Exempt
Reports To: Regional Aftermarket Manager

General Purpose of the Position

The Parts Coordinator will be responsible for researching and supplying parts and accessories over the counter, through the shop or on the phone to meet internal and external customers' requests. Ensures appropriate stock and inventory of parts and accessories by requisitioning through various sources. The ideal candidate should be able to work in a team environment, be mechanically inclined, stay organized and possess strong communication skills. This opportunity represents Toyota Material Handling Midsouth and requires professionalism, attention to detail, great attitude, and outstanding customer service.

Essential Duties & Responsibilities

• Keep constant communication with dispatch and field technicians on daily schedules, order status and needed parts
• Coordinate with shop manager and shop technicians on order status and needed parts
• Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low
• Maintain accurate sales and inventory records of all line items
• Ensure parts are charged to repair orders
• Requisition non-stock or special-order parts
• Follow up on special ordered items, and notify the client or technicians when received
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Upgrade knowledge of products and services and maintain professional and technical expertise by training on-the-job
• Help answer incoming phone calls
• Serve as the back-up to the Parts Associate
• Organize paperwork, ensuring accuracy and completion
• Keep a neat and orderly work area
• Maintain and care for parts department ensuring all areas are indicated and labeled properly
• Participate in all parts inventory counts and van inventory checks
• Provide feedback to Parts Department leadership on parts regularly used, overstocked, etc.
• Utilize all available resources to provide the highest level of customer service possible

Skills and Abilities Required

• All Verbal and Written Communication must be done in the English Language
• Ability to read, analyze, and interpret general business periodicals, professional journals, technician procedures, or government regulations
• Ability to write reports, business correspondence, and procedure manual
• Ability to effectively present information and respond to questions from managers, clients, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic mathematics to practical situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Other Skills and Abilities

• Ability to use reference books and materials.
• Certification and ability to operate material handling equipment.
• Possess a valid driver's license and maintains an acceptable driving record as determined by our automobile insurance carrier
• General mechanical aptitude and ability is necessary to perform the essential duties and responsibilities of the position.
• General understanding of Windows operating system (including email and MS suite applications) and cell phone usage.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
• While performing the duties of this role, the employee is regularly required to stand; use hands and fingers to handle objects, tools, or controls; reach with hands and arms; and communicate verbally. Frequent activities include walking, as well as stooping, kneeling, crouching, or crawling. Occasionally, the employee may also need to climb, maintain balance, or detect odors or tastes.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.

Education and Experience Required

• High School Diploma or Equivalent
• 1-2 years related experience and/or training or equivalent combination of education and experience

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.