What are the responsibilities and job description for the Toyota BDC Representative position at Toyota/Lexus of Knoxville?
Toyota BDC/Internet Sales Associate
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Responsibilities:
-
Answer customer calls and establish follows-up with sales appointments
-
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
-
Provide customers with initial product information & direct them to the appropriate dealership resources
-
Present initial financing options based on customer needs
-
Follow up with leads that are not ready to make an appointment or no-show
-
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
-
Utilize CRM tracking system daily
Qualifications:
-
At least one previous role based in strong customer service experience
-
Team player attitude
-
Prompt and courteous
-
Enthusiastic personality
-
Must have strong computer skills
-
Willing to submit to a pre-employment background check & drug screen
Dealership Benefits
Insurance plans available for eligible full time associates
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Voluntary Accidental Insurance
Voluntary Critical Insurance
401k retirement
Paid Holidays for eligible associates
Paid vacations for eligible associates
Employee discounts
Sick Leave for eligible associates
Drug Free workplace