What are the responsibilities and job description for the Collision Center Receptionist position at Toyota/Lexus of Knoxville?
Collision Center Receptionist
Knoxville, TN
The only Toyota & Lexus Certified Collision Center within a 100 mile radius.
The mission of this role is to provide excellent customer service & professionalism during the process of getting vehicles repaired.
Responsibilities
- Greeting customers and making them feel welcome
- Answering incoming phone calls and making outgoing phone calls on a multi-line phone system
- Scheduling appointments and reserving rental cars for customers
- Acquiring signatures on authorization / POA forms
- Creating files and opening repair orders
- Taking cash, check and credit card payments
- Scanning documents into electronic system
Qualifications
- Customer service experience required
- Must be proficient in basic phone and computer skills
- Must be able to pass drug screen and background check
- Experience with Reynolds & Reynolds program preferred but not required
- Must have positive and professional attitude
Benefits
- Insurance plans available for eligible full-time associates
- Medical, dental, and vision insurance
- Life and disability insurance
- 401K
- Paid holidays for eligible associates
- Paid vacation for eligible associates
- Employee discounts
- Sick leave for eligible associates
- A drug-free workplace
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.