What are the responsibilities and job description for the Automotive Customer Service Representative position at Toy Tech Auto Care?
Company Overview
Toy Tech Auto Care, LLC is a premier auto repair and maintenance shop dedicated to providing top-quality service for all vehicle types. Our mission is to ensure customer satisfaction through expert care and reliable service, reflecting our core values of integrity, excellence, and customer focus.
Summary
's role as an Automotive Repair Customer Service Representative is vital in delivering exceptional customer experiences. Located in the US, this position involves engaging with clients to understand their vehicle needs and coordinating services efficiently to uphold our reputation for quality.
Responsibilities
- Greet customers warmly and identify their automotive needs.
- Schedule appointments and manage customer inquiries via phone and email.
- Provide accurate information about services and pricing.
- Coordinate with technicians to ensure timely vehicle repairs.
- Maintain detailed records of customer interactions and transactions.
- Upsell additional services when appropriate.
- Follow up with customers post-service to ensure satisfaction.
- Support team efforts to enhance overall customer experience.
Qualifications
- Proven experience in customer service or client support within the automotive or related industry.
- Excellent communication skills in English; bilingual abilities are a plus.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office and basic computer skills.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Friendly demeanor with a professional attitude.
- Previous call center or outbound calling experience is advantageous.
- Multilingual capabilities are highly valued.
Call-To-Action
'Join our team at Toy Tech Auto Care where your dedication drives us forward. If you’re passionate about delivering outstanding service and want to be part of a trusted auto care provider, we’d love to hear from you—apply now and accelerate your career with us!
Job Type: Full-time
Pay: $18.00 - $25.27 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $25