What are the responsibilities and job description for the Customer Service Representative position at Townsteel Inc.?
Our growing company is hiring a Customer Service Representative in the Architectural Hardware Industry. To join our growing team, please review the list of responsibilities and qualifications. We look forward to reviewing your resume.
Objectives of this role
· Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
· Identify and address customer needs, with a goal of total satisfaction
· Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
· Meet customer-service department sales targets, generating leads when opportunities arise
· Follow company guidelines and procedures for communications with minimal supervision
· Recommend improvements to company processes for efficiency
Responsibilities
· Build expert, dynamic knowledge of the company’s products and services
· Conduct research with available resources to satisfy customer inquiries
· Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
· Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
· Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
· Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Required skills and qualifications:
· High school diploma or equivalent
· Successful experience in a corporate environment
· Strong communication skills, including active listening and clear articulation
· Ability to solve problems, alleviate conflicts, and escalate tactfully
· Ability to multitask, manage time, and prioritize
· Ability to work individually and as a team member
Preferred skills and qualifications:
· Experience in sales
· Experience in a call-center environment
· Proven track record of meetings or exceeding sales quotas
· Commercial Door hardware experience is helpful
What we offer:
· Opportunity to work with a privately held manufacturing company with exception core values.
· Competitive pay with a structured bonus program
· Great benefit options (Medical, 401(k), Paid Time Off and Holiday Pay
· Career growth and development opportunities