What are the responsibilities and job description for the Ice Arena Customer Service Manager position at Township of East Brunswick?
The Township of East Brunswick is accepting applications for a full-time Customer Service Manager within the Department of Recreation & Parks. This position will serve as a forward-facing employee representative of the East Brunswick Ice Arena. The ultimate goal of this position is to create and maintain a professional, first-class customer service department, leading all staff to exceed the expectations of the customer and the community. Main responsibilities include:
- Overseeing daily entrance into the arena and processing admission fees.
- Facilitating purchase, distribution, and cleanliness of rental skates.
- Facilitating, scheduling, and assisting groups renting the facility, public skating, scheduling, recreational programming, and special events.
- Delivering prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions.
- Interviewing, hiring, scheduling, and managing full-time and part-time personnel for the facility.
- Managing contractors, vendors, and programming partners.
- Overseeing the website/social media, specifically relating to programming, public sessions and facility communications.
- Developing grassroots programs and building lasting relationships with members of the community by working closely with the Director of Skating.
- Sharing leadership responsibilities of the East Brunswick Ice Arena with the General Manager and/or Ice Arena Operations Coordinator.
- Performing related duties as assigned.
The primary hours of this position may include mornings, nights, weekends, and holidays. This position may/may not operate on a modified rotating schedule.
Knowledge, Skills, & Abilities:
- Proficient (or be able to learn) the Point-of-Sale System, Microsoft Suite, and township operating systems.
- Proficient in social media and website management and have the overall ability to promote the ice arena.
- Effectively supervise and evaluate staff members.
- Assist the public in a courteous and effective manner.
- Provide conflict resolutions and manage people.
- Organize, schedule, coordinate recreation programs, special events and supervise personnel
- Perform with minimal supervision.
Experience: Managing customer service staff, a recreation facility, recreation programming, and/or business/facility.
Education: Bachelor’s Degree from an accredited College or University with a major in Recreation/Sports Management, Business, Education or Public Administration is preferred.
Licensing & Certification:
- Valid NJ driver’s license.
- Certified Rink Administrator Certifications through the US Ice Rink Association and/or ability to obtain.
- First Aid/CPR
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending account
- Employee assistance programs
- Retirement plans; 457b and pension
- Employee discounts
- Paid time off for vacation, sick leave, personal, and holidays
All applications must be submitted by December 8th, 2025.
The Township reserves the right to hire prior to the closing of the submission of applications.
IT IS THE POLICY OF THE TOWNSHIP OF EAST BRUNSWICK TO PROVIDE EQUAL OPPORTUNITY IN ITS EMPLOYMENT ON THE BASIS OF MERIT AND FITNESS AND WITHOUT DISCRIMINATION BECAUSE OF RACE, RELIGION, COLOR, SEX, POLITICAL AFFILIATION, NATIONAL ORIGIN, PHYSICAL OR MENTAL DISABILITY, MARITAL STATUS, AGE OR MILITARY SERVICE. AS PER THE STATE OF NEW JERSEY, IF YOU BEGIN YOUR EMPLOYMENT ON SEPTEMBER 1, 2011 OR LATER, YOU MUST RESIDE IN NEW JERSEY. IF YOU DO NOT, YOU HAVE ONE YEAR AFTER THE DATE YOU ACCEPT EMPLOYMENT TO RELOCATE YOUR RESIDENCE TO NEW JERSEY. IF YOU DO NOT DO SO, YOU ARE SUBJECT TO REMOVAL FROM YOUR EMPLOYMENT.
Job Type: Full-time
Pay: $47,385.00 - $72,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $47,385 - $72,000