Executive Housekeeping Manager

The TownePlace Suites Marriott is seeking an Executive Housekeeper who will deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping Department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained and meet standards. Empower the housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance. Must have experience!
DUTIES AND RESPONSIBILITIES

• Manage department within budget.
• Work with the General Manager on analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget.
• Ensure department staff is trained in control procedures and outlined by internal audits, and that these procedures are consistently followed.
• Manage functions including interviewing, selection, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
• Maintain a positive, cooperative work environment between staff and management.
• Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
• Resolve employee grievances fairly and timely with the assistance of the General Manager.
• Ensure employees fully understand performance standards, review process, and reward successes.
• Manage safety program to protect guests and employees and which meets OSHA requirement.
• Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels.
• Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
• Manage security procedures such as key control and lost and found.
• Assures property operation meets internal audit standards.
• Coordinate with General Manager and Chief Engineer in the repair and maintenance program as related to guestrooms and public areas.
• Demonstrate positive leadership, which inspires employees to meet and exceed standards.
• Maintain neat, organized, and clean work areas.
• Maintain inventory of guestroom and housekeeping supplies including all month-end inventory.
• Promote employee empowerment.
• Report all unsafe conditions immediately.
• Select, train, supervise, schedule, develop, discipline, and counsel employees according to policies and procedures.
• Coordinates all the needs of the housekeeping department.
• Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
• Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained.
• Purchase all basic cleaning supplies, linen, and equipment with the general manager or assistant.
• Maintain lost and found.
• Coordinate training for new employees.
• Perform in the capacity of any person supervised to include cross training.
• Perform all other duties as assigned by the General Manager.
• Inspect rooms for VIP arrivals.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)
• Hotel Housekeepers: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17