Outpatient Manager (AOD)

Townhall II Job Posting

Job Title: Outpatient Manager (AOD)

Department: Counseling

Reports To: Clinical Services Director

Employment Status: Full-Time

FLSA Status: Exempt

Why Work Here?

At Townhall II, the work you do truly matters. As an Outpatient Manager, you play a critical leadership role in ensuring high-quality care for individuals navigating mental health and substance use challenges.

This position offers the opportunity to lead clinical teams, shape program quality, and directly impact client outcomes in a mission-driven environment.

When you join our team, you will:

Make a Real Impact – Provide immediate support and guidance to individuals in crisis

Develop Lifelong Skills – Build expertise in crisis intervention, active listening, and behavioral health

Be Part of Something Bigger – Join a mission-driven organization dedicated to supporting the community

Grow Your Career – Ongoing training, supervision, and advancement opportunities

(Full-Time) Enjoy Competitive Benefits – Including medical, dental, vision, paid time off, and more

Position Summary

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change at any time based on business needs.

The Outpatient Manager oversees the daily operations of outpatient clinical services, including mental health and substance use (AOD) programming. This role is responsible for supervising clinical staff, ensuring regulatory compliance, maintaining high-quality documentation standards, and supporting program development.

The ideal candidate is a strong clinical leader with experience in substance use treatment, staff supervision, and program oversight, who can balance administrative responsibilities with clinical support.

Key Responsibilities

Clinical Oversight & Program Management

Oversee daily operations of outpatient mental health and AOD services

Ensure delivery of high-quality, trauma-informed, and evidence-based care

Provide clinical guidance and support to staff on complex cases

Monitor caseload distribution and productivity expectations

Maintain flexibility to provide direct client care or coverage as needed

Supervision & Staff Development

Provide supervision to counselors and clinical staff in accordance with licensure requirements

Conduct regular staff meetings, performance evaluations, and coaching sessions

Support onboarding, training, and professional development of staff

Foster a positive, collaborative team environment

Documentation & Compliance

Audit client charts regularly to ensure compliance with agency, state, and federal standards

Ensure timely and accurate clinical documentation

Maintain compliance with Ohio Counselor, Social Worker, and Marriage and Family Therapist Board and other regulatory bodies

Support quality improvement initiatives and corrective action planning when needed

Program Development & Quality Improvement

Assist in the development and implementation of outpatient program goals and initiatives

Monitor program outcomes and utilize data to drive improvements

Collaborate with leadership on program expansion and service delivery enhancements

Professional Expectations

Adhere to all Townhall II policies and procedures

Maintain ethical standards consistent with mental health and substance use counseling professions

Demonstrate professionalism, accountability, and strong interpersonal skills

Perform other duties as assigned

Qualifications

Education & Experience

Master’s degree in Counseling, Social Work, Psychology, or related field from a CACREP-accredited (or equivalent) program

Current licensure through the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board required

Minimum of 2 years of clinical experience, including substance use (AOD) treatment preferred

Prior supervisory or leadership experience required

Required Skills & Abilities

Strong clinical knowledge in mental health and substance use treatment

Experience supervising clinicians and supporting professional development

Ability to audit and ensure compliance of clinical documentation

Strong organizational, leadership, and decision-making skills

Excellent written and verbal communication skills

Ability to balance administrative duties with clinical support

Flexibility to step into clinical roles or provide coverage as needed

Pre-Employment Requirements

Successful completion of background check and drug screening

Certifications & Licensure

Required: LPCC (Independent License) or LISW (Independent License)

Preferred: LICDC

Work Environment & Physical Requirements

Work is performed in an office or clinical setting

Regularly requires sitting, typing, and communicating with clients

Occasional standing, walking, and light lifting (up to 10 pounds)

Moderate noise level typical of a clinical environment

Townhall II is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, military status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.

Employment with Townhall II is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Townhall II provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you need assistance or an accommodation during the application process or in the performance of this role, please contact Human Resources.

Application Process

Submit Resume to Barbara Folan at Fax: (330) 678-7558, or by mail to: Attn: HR Department, Townhall II 155 N. Water St., Kent, OH 44240

*Application can be obtained at www.Townhall2.com

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance

Work Location: In person

Salary : $60,000 - $65,000