What are the responsibilities and job description for the Houseman - TownePlace Suites by Marriott position at towneplacesuitescolumbia?
POSITION PERKS: Competitive base hourly pay starting at $19.00/hour.
THE COMPANY:
Discovery Capital is hiring a full time Front Desk Specialists for the TownePlace Suites by Marriott, one of Columbia’s top-rated hotels near the airport. This is your opportunity to join a professional hospitality team that takes pride in delivering top-tier guest experiences.
HOUSEMAN POSITION:
Responsible for removing laundry from rooms and chutes and washing, drying, and folding it. Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.
HOUSEMAN RESPONSIBILITIES:
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- Remove laundry from rooms and/or chutes.
- Separate laundry and identify items requiring pre-spotting treatment.
- Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
- Advise management when supplies need to be replenished.
- Responsible for keeping laundry room and equipment clean and working in a safe manner.
- Restock linen on floors as necessary.
- Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
- Maintain work areas in a clean and orderly manner.
- Restock supplies in all common areas.
- Remain highly visible and be readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Proper administration of key control.
- Willingness and ability to train new associates.
- Complete maintenance work orders and deliver to the supervisor in a timely manner.
- Thoroughly understand and implement the Brand service culture.
- Perform all shift checklist responsibilities.
- Support team members to ensure the team’s entire workload is completed daily.
- May be asked to operate a motor vehicle in the course of running errands for the hotel.
- Perform other duties as required.
HOUSEMAN REQUIREMENTS:
- High School diploma or GED preferred.
- Must have valid Driver's license.
- Prompt and regular attendance.
- Work flexible hours and/or overtime as required (The hotel operates 7 days a week, 24 hours a day)
- Customer service attitude
- Excellent communication and organizational skills
Salary : $19