What are the responsibilities and job description for the Front Desk Associate position at TOWNEPLACE SUITES?
Job Overview
We are seeking an energetic and dedicated Front Desk Associate to be the welcoming face of our hospitality team. In this vital role, you will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. Your enthusiasm and professionalism will help create a warm, inviting atmosphere that encourages guest satisfaction and loyalty. This position offers an exciting opportunity to develop your skills in hospitality management while working in a dynamic, guest-focused environment.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage multi-line phone systems with excellent phone etiquette, answering inquiries promptly and accurately
- Check guests in and out efficiently using hotel management software, ensuring all details are accurate
- Handle guest requests, complaints, and inquiries with patience and proactive solutions
- Maintain guest records, reservations, and billing information with attention to detail
- Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs and uphold service standards
- Promote hotel amenities and services to enhance guest experience and satisfaction
Experience
- Previous experience in hospitality management or front desk operations within a hotel or resort setting preferred
- Strong customer service skills with the ability to handle diverse guest needs professionally
- Multilingual or bilingual abilities are highly valued to serve a diverse clientele effectively
- Familiarity with hotel management systems and multi-line phone systems is advantageous
- Knowledge of guest relations, hotel operations, and hospitality best practices is preferred
- Experience in night audit procedures or hotel experience involving guest services enhances suitability for this role
Join us as a Front Desk Associate where your enthusiasm for hospitality meets your commitment to delivering outstanding guest experiences. Be part of a vibrant team that values professionalism, warmth, and excellence every day!
Pay: From $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16