What are the responsibilities and job description for the Front Desk Agent position at TownePlace Suites?
Front Desk Agent
Available 1st & 2nd shift - Must be available weekends (7a-3p, 3p-11p)
Seeking a people person with great personality to be the face that greets our guests!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Respond to guest inquiries and resolve any issues or complaints in a timely manner
- Provide recommendations for local attractions, restaurants, and services to enhance the guest experience
- Maintain a clean and organized front desk area
Experience:
- Previous experience in customer service or hospitality preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
We offer competitive pay, opportunities for career growth, and a positive work environment. If you are a friendly, customer-focused individual with a passion for providing exceptional service, we would love to hear from you.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- York, PA: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15