What are the responsibilities and job description for the Front Desk Agent position at TownePlace Suites Marriott Opelika Auburn?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong hospitality management skills and a passion for ensuring guest satisfaction. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and delivering outstanding customer service.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Process reservations and cancellations using multi-line phone systems and hotel management software.
- Conduct night audits as needed, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Address any guest complaints or concerns with professionalism and empathy, striving to resolve issues effectively.
- Maintain knowledge of hotel policies, procedures, and emergency protocols to ensure guest safety.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Familiarity with hospitality industry standards and practices is beneficial.
- Excellent phone etiquette and proficiency in using multi-line phone systems.
- Ability to work flexible hours, including nights and weekends as required by the hotel's operational needs.
- Strong organizational skills with attention to detail in managing reservations and guest information. Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to an exceptional guest experience!
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $12