What are the responsibilities and job description for the Front Desk Agent and Night Auditor position at TownePlace Suites Marriot Hotel Portland Tx?
Job Overview:
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team. This position plays a crucial role in ensuring exceptional guest experiences during their stay at our hotel.
Duties:
- Perform night audit procedures efficiently and accurately
- Welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs promptly and with a smile
- Manage reservations and provide information about rooms, rates, and amenities
- Answer phone calls and assist guests with inquiries
- Process payments and maintain guest accounts
- Ensure the safety and security of guests by following hotel procedures
- Assist with guest requests to guarantee their comfort and satisfaction
Requirements:
- Experience in night audit procedures is preferred
- Bilingual proficiency is a plus
- Familiarity with hotel management software systems
- Strong customer service skills with a focus on guest relations
- Ability to work effectively at the front desk in a fast-paced environment
- Knowledge of hospitality management practices
- Excellent communication skills for interacting with guests and team members
Benefits:
- Competitive pay based on experience level
- Opportunities for career growth within the hospitality industry
- Training provided to enhance skills in hotel operations
If you are passionate about providing top-notch service to guests, have experience in front desk operations, and enjoy working in a dynamic hotel environment, we encourage you to apply for this exciting Front Desk Clerk/Night Auditor position.
Job Type: Full-time
Pay: From $12.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13