What are the responsibilities and job description for the Front Desk Associate position at Towneplace Suites-Manchester?
Front Desk Associate Department:Front Office Reports To: Front Office ManagerStatus: HourlyJob Summary Delivers exceptional service at check-in/out and throughout the stay; resolves inquiries, processes payments, and coordinates with hotel teams.Key Responsibilities Welcome guests; manage check-in/out accurately.Answer calls; support reservations and local guidance.Process payments; maintain accurate folios.Coordinate with Housekeeping/Engineering for guest needs.Resolve/escort service issues professionally.Maintain lobby/front desk cleanliness and readiness.Follow brand and property procedures.Qualifications HS diploma/GED; hospitality/customer service preferred.Strong communication, multitasking, and computer skills (PMS a plus).Friendly, professional, team-oriented.Flexible shifts, including nights/weekends/holidays.Physical Requirements Stand for extended periods; lift/move up to 25 lbs occasionally.
Salary : $14 - $18