What are the responsibilities and job description for the Guest Services Representative position at TownePlace Suites/Fairfield Inn & Suites Surprise?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences for our guests. The ideal candidate will possess strong customer service skills and a passion for the hospitality industry. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their needs are met and providing information about our hotel and resort services.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations.
- Assist with night audit duties as required, ensuring all transactions are processed accurately.
- Collaborate with other departments to enhance the guest experience.
- Uphold high standards of phone etiquette when handling incoming calls.
- Support the overall operations of the hotel by performing additional tasks as needed.
- Comply with all Marriott Brand Standards, including but not limited to all check-in policies, service recovery, rewards enrollments, mobile key, GXP, and all other Brand initiatives.
- Assist in breakfast.
- Ability to clean rooms if needed.
- Maintain front desk, lobby, and coffee bar cleanliness.
- Effectively complete the daily checklist and communicate with management and the necessary department about any reported issues.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Strong communication skills with an emphasis on phone etiquette.
- Multilingual or bilingual abilities are a plus, enhancing guest interactions.
- Familiarity with hotel management systems is advantageous.
- Ability to work flexible hours, including nights and weekends.
- A positive attitude and a commitment to providing excellent guest services.
- Knowledge of local attractions and events to assist guests effectively.
Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests in a dynamic hotel environment!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 32.0 per week
Benefits:
- Employee discount
- Paid time off
Experience:
- Front desk: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Surprise, AZ 85388 (Required)
Ability to Relocate:
- Surprise, AZ 85388: Relocate before starting work (Required)
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $16 - $17