Part TIME Front Desk Associate ( 3pm - 11pm)

TownePlace Suites in Slidell is looking for a Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Associates responsibilities include checking in/out guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Provide exceptional customer service to all hotel guests
• Communicate with Director of Sales regarding status of groups
• Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms
• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
• Register guests, assign rooms, take payment & issue room keys.
• Make courtesy call to guests to assure their complete satisfaction with their room, etc.
• Schedule and make Wake-up Calls.
• Keep records of occupied rooms and guests’ accounts.
• Make and confirm reservations.
• Present folio's and collect payments from departing guests.
• Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
• Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
• Implement, monitor and carryout guest rewards program.
• Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.)
• Verify bucket-check against computer information.
• Count drawers, make deposit drop verified by witness, and run initials.
• Close and balance shift.
• Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Proper administration of key control.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform other duties as required.

Skills

• Work experience as a Hotel Front Desk Associate a plus but not necessary
• Experience with Fosse a plus
• Customer service attitude
• Excellent communication and organizational skill

AVAILABILITY TO WORK ALL SHIFTS, 7A-3P, 3P-11P AND 11P-7A

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $14