Guest Service Representative

Job Summary

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Marriott experience is preferred. Do not apply if you do not have Hotel experience working the Front Desk.

TownePlace Suites Macon Mercer University is seeking qualified front desk representatives with a high level of professionalism and a heart for hospitality. Applicants must have a positive professional attitude, be dependable, responsible and exhibit honesty and integrity in dealing with guests and co-workers. Must have strong interpersonal skills, communication skills and administrative skills. Must be customer minded with an aptitude towards sales. Must be able to stand for long periods of time. Organization, problem resolution, time management and attention to detail are a must. Must follow all job requirements and fully understand your role.

Applicants must have a flexible work schedule including some weekends and holidays and is willing to work a night audit shift as needed.

To Apply:

Submit resume detailing your experience and a cover letter explaining why you would be a good fit. DO NOT CALL HOTEL DIRECTLY. You are welcome to come to the property during normal business hours.

• Must have the ability to perform all Front Office associate duties as outlined in hotel specific training.
• Basic knowledge of how to operate all Front Office equipment.
• Professionalism and courtesy must be extended to all guests, associates and vendors at all times.
• All guests should be properly acknowledged and greeted while in public areas.
• Use and explain the use of TDD equipment for hearing impaired callers or guests.
• Complete job responsibilities accurately and within a timely manner.
• Know and understand guest needs and expectations.

Must be able to pass a Drug screen and Background Check upon hire.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $13 - $15