What are the responsibilities and job description for the Hotel Night Auditor (Part-Time Weekends) position at TownePlace Suites by Marriott Fort Worth Downtown?
Only apply to this position if you can work Friday/Saturday from 11pm-7am.
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team at a premier hotel. The Night Auditor plays a crucial role in ensuring the smooth operation of the front desk during the night shift while providing exceptional customer service to our guests. This position requires a blend of hospitality management skills, attention to detail, and strong communication abilities to create a welcoming environment for all guests.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in billing and guest accounts.
- Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring a pleasant stay.
- Manage front desk operations, including check-ins and check-outs, while maintaining a professional demeanor.
- Handle multi-line phone systems effectively, responding to calls promptly and courteously.
- Assist with guest relations by providing information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest interactions and transactions for future reference.
- Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel.
Requirements
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with night audit procedures is highly desirable.
- Bilingual or multilingual candidates are encouraged to apply to enhance guest relations.
- Proficient in using multi-line phone systems and front desk software.
- Excellent phone etiquette and communication skills are essential for this role.
- Ability to work independently during night shifts while managing multiple tasks effectively.
- A background in resort or hotel experience will be an advantage in understanding guest needs better. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16