Front Desk Night Auditor

JOB OVERVIEW

The Front Desk Night Auditor is a critical role responsible for supporting the night audit team and ensuring smooth front desk operations during late-night and early morning shifts at the hotel. This position requires strong attention to detail, excellent customer service skills, and the ability to work independently during overnight hours.

DUTIES AND RESPONSIBILITIES:

• Provide backup and relief for the primary night auditor, covering shifts as needed
• Perform nightly financial reconciliation and audit of hotel transactions
• Process guest folios, ensuring accuracy of charges, payments, and account balances
• Verify and balance daily cash and credit card transactions
• Prepare daily revenue reports and financial summaries
• Handle guest check-ins, check-outs, and room assignments during night shifts
• Respond to guest inquiries and resolve issues professionally and efficiently
• Manage incoming phone calls and guest communication
• Maintain hotel security and monitor front desk areas
• Post room charges and process guest billing
• Update and maintain guest reservation systems
• Assist with night audit software and hotel management systems
• Handle emergency situations and guest requests promptly
• Maintain a clean and organized front desk area
• Print Out required reports to complete the daily flash from the system
• Start completing items on the AM Checklist prior to the first agent arriving for the shift

QUALIFICATIONS & REQUIREMENTS:

• High School diploma or equivalent required
• Excellent communications skills
• Previous front desk or hospitality experience preferred
• Excellent verbal and written communication abilities
• Ability to work flexible night and early morning shifts
• Professional appearance and demeanor
• Basic accounting or bookkeeping knowledge a plus

Required Skills:

• Attention to detail
• Problem-solving abilities
• Customer Service Orientation
• Ability to work independently
• Comfort with financial reconciliation
• Multitasking capabilities

Physical Requirements:

• Ability to stand and walk for extended periods
• Capable of lifting up to 15 pounds
• Comfortable working in a fast-paced environment
• Able to work night shifts and flexible hours

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.