Front Desk Associate Guest Services Opportunity

Do you have a passion for customer service and interacting with people? Looking for a career change? Would you like to try a different industry? We are looking for associates who want to be in an environment that allows for creativity and respect in the workplace. Joining our hotel team can be a trajectory-altering event. We promote from within and are always looking to add talented people looking for more than just a boring job surrounded by uninspiring people. Come be a part of a hotel team that values teamwork and takes a personal interest in your well-being and success! A flexible schedule with paid time off is available along with a seasonal bonus program! We are all about Integrity, Respect, Family and Fun, so come see what an opportunity on our team could look like for you! Full or part-time hours available. If you don't have hotel experience, no problem! We will train the right person for our fun atmosphere.

Position Summary: To provide outstanding customer service by welcoming guests at check-in, accommodating guest requests, anticipating guest needs, and providing helpful and attentive service that exceeds expectations. To be an exceptional first point of contact for all guests, whether on the phone or upon arrival at the hotel.

• Maintain a positive attitude.
• Neat, clean, well-groomed appearance. Appropriate uniform and name tag.
• Responsible for processing transactions accurately and balancing a cash drawer.
• Handle all incoming calls professionally.
• Handle all room and rate changes within hotel specific guidelines and guest needs.
• Coordinate room status with Housekeeping Department.
• Communicate effectively with management, front desk team, and other departments.
• Maintain clean and safe work areas.
• Works well as a team member.
• Use a variety of computer systems and web-based software to fulfill guest needs and requests
• Provide information to guests about hotel services, facilities, amenities, and the local area.
• Communicates effectively with guests to understand their wants and needs, accommodates appropriately with urgency.
• Listen and respond positively and professionally to guests' requests or complaints; interact with guests in a friendly and cheerful manner as directed by leadership

Physical Requirements:

• Must be able to stand for an 8-hour shift.
• Must be able to lift and carry at least 25 lbs.
• Must be able to bend, squat, reach above shoulder level, kneel, grasp, push and pull.

Prior customer service experience is a plus, but not required. Benefits offered include health, dental, life 401k w/match, paid vacation, and room discounts at Marriott hotels. Hours vary depending on business needs, job performance, and schedule availability. All interested candidates please send a resume through really. Interested candidates are also welcome to stop by the hotel in-person to complete an application.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Bangor, ME 04401 (Required)

Work Location: In person

Salary : $15