What are the responsibilities and job description for the Front Desk Agent position at TownePlace Suites by Marriott Asheville Downtown?
TownePlace Suites by Marriott Asheville Downtown is looking for a dynamic Hotel Front Desk Agent for the PM shift to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner and log them into the appropriate system for follow-up and completion.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell room types, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with computers and software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude with above and beyond people skills
- Excellent communication and organizational skills
- Work with all department heads to ensure complete guest satisfaction
- Assist General Manager with guest reviews, social media and clerical work.
We are building our team to set the TownePlace Suites Asheville Downtown above the rest.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $17