What are the responsibilities and job description for the Front Desk Associate position at Towneplace Suites by Marriott Allen Park?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our property. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using our hotel management system.
- Respond promptly to guest inquiries and requests, providing information about hotel amenities, local attractions, and services.
- Maintain a clean and organized front desk area, ensuring all materials are stocked and readily available.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Manage multi-line phone systems with professionalism and excellent phone etiquette.
- Collaborate with other departments to ensure seamless guest experiences and address any issues that arise during their stay.
- Uphold high standards of customer service in all interactions with guests, fostering positive guest relations.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with the ability to handle guest concerns effectively.
- Multilingual or bilingual abilities are highly desirable for enhancing guest interactions.
- Familiarity with hospitality management software is a plus.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work flexible hours including nights, weekends, and holidays as needed.
- A background in resort or hospitality environments is advantageous but not mandatory. Join our team as a Front Desk Agent where you can make a difference in the lives of our guests through exceptional service!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14 - $16