Customer Service Administrator- Raleigh Regional Office

Position: Customer Service Administrator

Location: Carolina Regional Office, Raleigh, NC

Schedule: Monday–Thursday, 8:00 a.m.–5:30 p.m.; Friday, 8:00 a.m.–1:00 p.m. 

Competitive Pay: $19 to $22 per hour based on experience, and qualifications plus yearly bonuses.

Note: This is not a remote position; work is performed on-site at our Carolina Regional Office. 

What You’ll Do as a Customer Service Administrator:

• Serve as the primary point of contact for residents and homeowners in your assigned portfolio.
• Provide administrative support to Association Managers, including drafting correspondence, preparing reports, and maintaining organized records.
• Respond to resident inquiries and relay relevant feedback to Association Managers.
• Create and distribute newsletters, mailings, and other community communications.
• Communicate with Board members to share project updates and assist with follow-up tasks.
• Cover the reception desk part-time, welcoming visitors and managing incoming calls.
• Support daily operations through additional Community Support Assistant (CSA) duties.

What We’re Looking For:

• Minimum of 2 years of combined customer service and administrative experience. 
• Proficiency in Microsoft Office products (SharePoint/OneDrive experience a plus). 
• Strong written and verbal communication skills.
• Experience preparing reports and business correspondence.
• Ability to thrive in a fast-paced office environment while handling challenging situations with professionalism, composure, and a solutions-focused approach.
• Valid driver’s license, reliable vehicle, and auto insurance required.
• Must be willing to undergo a drug and background check if offered the position.

Why Join Towne Properties?

• Health, dental, vision, life insurance, FSA, 401(k) with match, plus yearly bonuses
• Generous PTO, paid holidays, vacation, and personal days
• Training, certification support, and career advancement through Towne University
• Supportive team environment, referral bonuses, recognition programs and more
• Family-owned since 1961 with a strong foundation for your career growth
• Proud Energage Top Workplace 2018–2025

Apply today and grow your career with Towne Properties—where we build great places to Live, Work, Shop & Play®! 

Towne Properties is an Equal Opportunity Employer. Satisfactory background and MVR checks are required as a condition of employment. 

Requirements

• Minimum of 2 years of combined customer service and administrative experience. 
• Proficiency in Microsoft Office products (SharePoint/OneDrive experience a plus). 
• Strong written and verbal communication skills. 
• Valid driver’s license, reliable vehicle, and auto insurance