What are the responsibilities and job description for the Part Time Customer Service Representative position at Towne Animal Clinic?
Job Overview
We are seeking a dynamic and enthusiastic Part Time Customer Service Representative to join our team! In this role, you will be the friendly face and helpful voice for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. This position offers a flexible schedule perfect for those passionate about delivering outstanding client experiences while balancing other commitments. Your energetic approach and strong communication skills will help foster positive relationships, resolve issues efficiently, and contribute to our reputation for excellent service. A flexible schedule and ability to work Saturdays is required.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
- Assist customers with product information, order processing, and service-related questions in a clear and professional manner
- Handle customer concerns or complaints with empathy and problem-solving skills to ensure satisfaction
- Maintain accurate records of customer interactions through data entry and CRM systems using Microsoft Office tools
- Support outbound calling campaigns to follow up on customer inquiries or promote new services or products
- Collaborate with team members to ensure seamless client communication and support across channels
- Manage cash handling procedures when applicable, ensuring accuracy and security during transactions
Requirements
- Fluency in English; bilingual abilities are highly desirable to serve diverse customer bases
- Prior experience in customer support, call centers, or client services is preferred
- Strong organizational skills with attention to detail in data entry and record keeping
- Proficiency in Microsoft Office applications (Word, Excel) and basic computer skills
- Excellent written and verbal communication skills with the ability to convey information clearly and professionally
- Demonstrated phone communication expertise, including call handling and outbound calling experience
- Ability to multitask efficiently in a fast-paced environment while maintaining high-quality service standards
- Technical proficiency related to customer service software or CRM platforms is a plus
Join us as a Part Time Customer Service Representative and become an essential part of a vibrant team dedicated to delivering memorable client experiences! Your energy, organization, and problem-solving abilities will make a real difference in our customers’ day-to-day lives.
Pay: $18.00 - $19.00 per hour
Expected hours: 26.0 – 30.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $18 - $19