What are the responsibilities and job description for the Guest Service Staff position at Town Toyota Center?
The Town Toyota Center is a multi-purpose facility containing a 4,000 seat Main Arena and a second
permanent Ice Rink. We host a variety of world class entertainment and high-impact sporting events as well as
being the home of the Wenatchee Wild hockey team.
GUEST SERVICE STAFF
Hours: Part Time
Pay Rate: Starting @ Minimum Wage
As a member of the Guest Services Team, you will be an essential part of the Guest experience. In this role, you will
wear many different hats and have the potential to work in several different areas of the arena. Responsibilities
will include, but are not limited to ushering, ticket scanning, concourse customer service, and greeter. You will
have the opportunity to assist our guests by offering directions and sharing information while creating a World
Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly
atmosphere
Job Description:
- Attend pre-event briefings to obtain the event-specific information and details.
- Examine tickets for authenticity, scan or collect tickets from guests for entry.
- Be comfortable with operating equipment devices for scanning and validating event tickets.
- Ensure guests are in their proper locations when seated.
- Assist guests with locating specific areas in the arena which include but are not limited to restrooms, first-
- Aid individuals with special needs or disabilities, such as helping those in wheelchairs.
- Listen to and help resolve guests’ issues or concerns during an event.
Minimum Qualifications:
- Must be available to work a flexible schedule.
- Must be available for nights and weekends.
- Must be helpful, courteous and have excellent customer service skills.
To apply please visit www.towntoyotacenter.com/employment
Or send your resume to: aharvey@towntoyotacenter.com.
For questions about the position call Aaron Harvey at (509) 888-7341 or email at aharvey@towntoyotacenter.com.
The above statements are intended to describe the general nature and level of work being performed by persons
assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required
by personnel so classified.