Franchise Operations Manager

• Serve as the primary operational consultant for assigned franchise owners.
• Build strong relationships with franchisees through proactive communication and ongoing support.
• Provide coaching on operational best practices, business processes, staffing, customer experience, and center performance.
• Monitor operational performance and identify opportunities for continuous improvement.
• Develop corrective action plans and follow up on operational initiatives.
• Ensure franchisees are operating in accordance with Town Square standards, policies, and procedures.
• Partner with cross-functional corporate departments to support franchise success.

• Guide franchisees through the complete pre-opening process from construction completion through opening.
• Manage and monitor all operational readiness milestones.
• Review staffing plans, operational workflows, technology implementation, vendor setup, programming, transportation, and equipment readiness.
• Conduct opening readiness assessments to ensure centers are prepared for launch.
• Coordinate with Training, Development, Marketing, IT, Programming, and other internal teams throughout the opening process.
• Ensure franchisees successfully complete all operational requirements prior to opening.

• Travel to new franchise locations to provide on-site opening support.
• Lead multi-day opening readiness visits.
• Facilitate operational walkthroughs and real-life scenarios with the leadership team.
• Coach staff on daily operations, member experience and programming, safety procedures, and operational workflows.
• Observe team performance and provide immediate coaching and feedback.
• Identify operational gaps and assist the team in implementing solutions.
• Support franchisees through the critical first days of operation to ensure a successful launch.

• Conduct scheduled operational site visits for existing franchise locations.
• Evaluate operational performance, staffing, programming, member engagement, customer service, compliance, and overall business operations.
• Prepare detailed site visit reports and action plans.
• Follow up on operational goals and improvement initiatives.
• Share best practices and operational resources across the franchise system.

• Assist in the development and continuous improvement of operational systems, tools, and resources.
• Support implementation of new corporate initiatives and operational programs.
• Participate in testing and rollout of new technology platforms and operational processes.
• Identify trends across the franchise system and recommend process improvements.
• Maintain accurate documentation of franchise interactions, site visits, and operational recommendations.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.