What are the responsibilities and job description for the Public Safety Dispatcher position at Town Of Wethersfield?
Summary: Under the general supervision of the Chief of Police or designee, the Public Safety Dispatcher receives and transmits emergency and administrative messages over a combined police, fire and medical communications system. The Public Safety Dispatcher is responsible for addressing incoming complaints and calls for service from the public and requests for action from field units. The dispatcher will deal with emergency situations and have to deal with difficult or hostile situations and individuals via telephone, while diligently performing his/her duties relevant to the incident at hand
Examples of Specific Duties:
- Receive telephone calls via 911 and routine telephone lines, and mechanical alarm signals for emergency police, fire or medical services.
- The dispatcher will obtain relevant information to evaluate the emergency situation, determine the appropriate response to the call, the initial resources needed to effectively respond to the emergency and dispatch those resources from Town and State agencies.
- Maintain ongoing contact with reporting persons to obtain additional information regarding the situation and to keep responders updated as to the conditions prior to arrival on the scene.
- Will assist with pre-arrival emergency medical instructions.
- Create and update computer files for calls for service via a Computer Aided Dispatch system.
Minimum Qualifications:
- High school education or equivalent.
- Technical skills and knowledge would generally be acquired from prior communications experience or with on-the-job training.
- Experienced in the use of multi-frequency radio system, MS Word, MS Excel, email, and troubleshooting computer, printer and office supply problems.
- Successful completion of State mandated training courses including Public Safety Telecommunicator, Enhanced 911 Telephone System and Emergency Medical Dispatch, COLLECT/NCIC Certification.
- MUST have a minimum of one (1) year of experience as a Public Safety Dispatcher
Job Details
Full Time
Open
$37.98 - $42.75/hour $78,999-88,920/ Annually
September 17, 2025 1:00 PM
Open Until Filled
Salary : $78,999 - $88,920