Assistant Golf Manager

EMPLOYMENT OPPORTUNITY ASSISTANT GOLF MANAGER (PART-TIME) The Town of Westborough seeks applications from qualified individuals for the part-time, nonbenefitted position of Assistant Golf Manager at the Westborough Golf Club. Working under the direction of the Golf Manager, this position is responsible for supporting the daily operations of Westborough’s 9-hole municipal golf course and Pro Shop by performing a broad range of administrative, technical and customer service duties. Serves as a primary customer service contact for member of the public; greets golfers, checks golfers in utilizing the Point of Sale (POS) system; collects fees, takes reservations and assigns tee times; informs golfers of course rules and regulations, maintains logs and assists golfers with carts and equipment. Assists the Golf Manager in supervising seasonal staff. Applicants must possess a high school diploma or equivalent; one to three years related experience working at a golf or recreational facility; or equivalent combination of education and experience. Requires knowledge of the game of golf, rules of golf, golf facility operations and golf tournaments. This is a permanent/year-round 19 hour/week position with a hiring range of $21.90 - $22.89 per hour. Interested persons should submit a resume and/or employment application via jobs@westboroughma.gov; position open until filled. This posting is not meant to be inclusive of all job duties or qualification requirements; please visit our Human Resources website for a complete job description and the Town’s employment application. The Town of Westborough is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, veteran status, or any other protected status. The Town of Westborough seeks a workforce that reflects the diversity of its community, and all are encouraged to apply. POSTED: 06/05/2025 TOWN OF WESTBOROUGH MASSACHUSETTS SUMMARY: Working under the direction of the Golf Manager, responsible for supporting daily operations of Westborough’s municipal golf course and Pro Shop by performing a broad range of administrative, technical and customer service duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assists Golf Manager in the administration, interpretation, and enforcement of all course rules and policies that govern the use of the course, golf carts, and other golf-related activities Serves as a primary customer service contact for member of the public; greets golfers, checks golfers in utilizing the Point of Sale (POS) system; collects fees, takes reservations and assigns tee times; informs golfers of course rules and regulations, maintains logs and assists golfers with carts and equipment. Handles customer service needs, including inquiries and complaints, and seeks to resolve issues that arise. Assists as needed with the daily operations of the Pro Shop, including inventory, merchandising, and sales of golf equipment, apparel, and accessories. Fosters positive relationships with members, guests, and community organizations. Provides guidance and advice to golfers regarding course conditions, rules, and etiquette. Monitors weather conditions and adjust operations accordingly (e.g., course closures or delays). Assists with the planning and execution of golf tournaments, charity events, and special promotions. Assists the Manager with the supervision and training of seasonal staff. Assists in scheduling and preparing payroll submission for seasonal staff. Maintains a variety of operational records such as course usage, inventory, financial records and other relevant information and assists with preparation of reports of activities. Job Title: Assistant Golf Manager Reports To: Golf Manager Department: Recreation Job Code: H-1 Location: Westborough Golf Course Hours per week: 19 Revised: FLSA Status: Non-Exempt Answers phones, responds to or directs customer inquiries. Provides general information to the public regarding fees, facility reservations, golf course regulations and procedures. Ensures that the carts available for use by golfers are clean and in good working condition; monitors cart usage to ensure carts are being properly used; ensures carts are charged as needed throughout the day. Instructs golfers in proper operation of carts. Maintains a courteous professional relationship with all staff and patrons. Oversees and/or performs opening and closing procedures. May be assigned responsibilities of the Golf Course Manager in their absence. Supervisory Responsibilities: Assists the Golf Manager in supervising seasonal staff and is fully responsible for supervision of seasonal staff in the absence of the Golf Manager. Assists in carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Education and/or Experience: High school diploma or general education degree; one to three years related experience working at a golf or recreational facility; or equivalent combination of education and experience. Knowledge of the game of golf, rules of golf, golf facility operations and golf tournaments. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Ability to use computer applications such as spreadsheets, word processing, calendar, e-mail and database software; assists in maintaining the department’s web page. Certificates, Licenses, Registrations: Must possess a valid driver’s license. Other Skills and Abilities: Ability to communicate effectively with the public. Ability to be thorough, dependable and show initiative. Ability to enforce golf course facility’s rules and regulations firmly, tactfully, and impartially. Other Qualifications: The work schedule is controlled by the change in daylight hours during the operating season and requires irregular working hours and weekend attendance. Therefore, the work schedule is expected to include early mornings, evenings, holidays and/or weekends. Must have a valid driver’s license and must be 18 years of age or older to operate golf carts. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate to loud.