What are the responsibilities and job description for the Guest Relations Specialist-Part Time position at Town of Wake Forest, NC?
An employee in this class performs a variety of responsibilities, including greeting and assisting guests, responding to inquiries, supporting program registrations, and facilitating facility tours. This position is the primary point of contact for walk-in guests to the Center for Active Aging and for those who call. Work in this class involves managing front desk paperwork, collecting fees, and reporting, while providing administrative support to instructors and staff. Additionally, this role assists in coordinating volunteers and ensuring a seamless participant experience through effective communication and operational support. As part of an accredited, award-winning active aging center, the Guest Relations Specialist provides exceptional customer service and hospitality, thereby enhancing the Center’s reputation as a premier resource for active aging in the community. Individuals serving in this capacity are supervised regularly by the Customer Service Specialist.
